FAQ's:


My account & orders:

What is my account?

We've made it easy for you to view and update your account details, shoping lists, previous and current orders at any time using My Account

You can

	- Manage/edit all your personal data like address, phone numbers, email ids.
	- Change your password.
	- Track the status of your orders.
		

How do I know my order has been confirmed?

As soon as a customer place an order, we will send an email confirming the order has been received to the email ID associated with the Order. The email contains unique Order Number (eg. INDCEL10000). Your can track the order status by clicking our Track Order or by checking your Order History. We regularly keep updating your order with appropriate status, whether it has been approved, dispatched or delivered.

Shopping

Is it necessary to have a Indcel account to shop?

No, You can Checkout as a Guest. But you need an email ID to place an order. We recommend you to have an account with us, so that you can maintain your Shopping Lists and view all your previous Orders at one place.

Delivery

What is the estimated delivery time?

Usually all orders would be delivered with in 3 to 5 working days. It may take more than 5 working days under unexpected circumstances.

Shipping

Are there any shipping charges?

No. There are no shipping charges. It is absolutely free.

Can I get my order gift wrapped?

Yes.  Please mark your order as Gift Pack while placing an order. Conditions Apply.
		

Payments

How do I make a payment for a Indcel purchase?

Indcel offers only Cash-on-Delivery method for now to make payments for your order.

Are there hidden charges when I make a purchase on Indcel?

There are no hidden charges.

What is cash-on-delivery?

Customer will pay the amount in cash at the time of delivery.

What is the maximum order value for Cash-on-Delivery Purchase?

The maximum order value for a COD payment is Rs. 50,000.

Why Cash-on-Delivery payment is not available for my address?

Cash-on-Delivery facility is not available for some PIN Codes.

Contact us

Couldn't find the information you needed? Please Contact Us.

Order Status

How do I check the current status of my order?

Your can track the order status by clicking our Track Order or by checking your Order History. We regularly keep updating your order with appropriate status, whether it has been approved, dispatched or delivered. 

When and how can I cancel an order?

You can cancel your order any time before you receive the ordered items. To Cancel an order you can send us an email to support@indcel.com or you can give us a ring to 040 - 23732727.

Courier

How items are packed?

All items are carefully packaged at our warehouses - as to avoid any form of damage. We ensure the package is bubble wrapped to keep in safe.

What should be done if I find my electronic product has been opened or tampered with upon delivery?

This never happens. If you find the original seal is opened, please bring it to our notice by contacting at 040 - 23732727. We will replace the product if the complaint is genuine.

Product review creation guidelines

Guidelines for writing product reviews

Product reviews on Indcel are a great way to help other customers decide what to buy, and what to avoid. Here are some tips to writing great product reviews:

Have you used this product?

It's always better to review a product you have personally experienced.

Educate your readers

Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.

Be yourself, be informative

Let your personality shine through, but it's equally important to provide facts to back up your opinion.

Get your facts right!

Nothing is worse than inaccurate information. If you're not really sure, research always helps.

Stay concise

Be creative but also remember to stay on topic. A catchy title will always get attention!

Easy to read, easy on the eyes

A quick edit and spell check will work wonders for your credibility. Also, break reviews into small, digestible paragraphs.

What’s not allowed?

Customer reviews should be relevant to the product in question. The product review section on Indcel.com is for you to share your opinion on the product, and for other customers to research better. Indcel.com reserve the right to remove reviews that include any of the following:

	- Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product.)
	- Service feedback, including availability, order or payment related queries (Please use the Contact us form for the same)
	- TML embedded in text
	- References to other retailers
	- Rising related comments
	- Personal information (Phone numbers, postal address, email address and others)
	- Profane comments
	- Inflammatory comments
	- Copyrighted comments
	- Plagiarized content. (Any content found elsewhere on the internet, even if you're the original author.)
	- Promotional content
	- Reviews by or on behalf of a person or company with a financial interest in the product or a competitor's product (reviews by authors, artists, publishers, manufacturers without disclosure)
	- Reviews written for any form of compensation
	- Reviews given using fake ids, irrelevant user email ids
	- Asking for helpful votes
	- Review in any language other than English (unless there is a clear connection to the product, like a regional book or a regional music album)
	- Feedback about errors in the product description (Please use the feedback form at the bottom of the product page).