Our Promises

Ever since we first opened in 2012 we've been working hard to offer our customers the best service in the changing world of mobile requirements. Today we do more than ever to help you find what's perfect for you and always get the most out of it.

Choice: The best possible choice of phones and networks

At IndCel we strive to give you the best choice possible. This means we work tirelessly to get the best offers coupled with the widest selection of mobile devices, accessories and network tariffs from leading brands. IndCel offer the widest range of mobile postpaid and internet data tariffs, and have more unlimited data packages than anyone else.

Advice: Simple, impartial advice to help find what is best for you

We want to ensure you get what you want and need, which is why you can come to us for simple, impartial advice. Our customer care team is trained to understand the devices we stock, and are also given training on customer interaction and finance regulations. They are happy to help no matter what your query. Should you get really stuck with your device or have something technical, our IndCel team is our technical experts.

It does not stop there; we have plenty of online resources too. Device Advice is updated regularly to include almost every device we have sold, and gives advice and tips for using your device.

Price: Prices that match or beat the Networks

We know that price is really important, and that's why we put so much effort into getting it right. Our Network Price Promise is part of our commitment to find you the best solution through great products, at great prices, supported by great service. We check and match the online prices of the major networks weekly. We even match their sale prices.

Support: Support through the lift of your device

We want to ensure you get the most out of your device, which is why we will be there to support you whenever you need it. From the moment you have decided what device you want, our expert IndCel team will talk you through your new phone and help you get everything the way you want.

Then there is our free upgrade reminder service that notifies you when you are allowed to upgrade to a new mobile or network plan. This means you will know exactly when you can upgrade, letting you upgrade at the earliest possible opportunity. And when you need to upgrade, we will be there to give you free impartial advice. You can upgrade to any network, keep your number, have a choice of the latest phones and tariffs with the best offers.